Cập nhật 19 tháng 10, 2026Đang hiển thị bằng tiếng Anh — bản dịch sẽ sớm hoàn tất
What to collect
- Plate number (the most important detail) or the boat's name / number
- Vehicle type — tuk-tuk, jumbo, songthaew, taxi, van, boat
- Date, time and place of pick-up and drop-off (e.g. Daoheuang market, Nakasang pier)
- Agreed price versus the amount actually charged
- Photos of the vehicle, receipts, your Driver Card screenshot or booking code (if any)
Filing the complaint
- Open the complaint form on this site.
- Fill in the details and attach your photos.
- Add a contact method (email or phone).
- Submit — you'll receive a complaint code in the format CP-xxxx.
Tracking your complaint
Use your CP-xxxx code together with the email or phone number you provided on the "Track complaint" page.
What happens next
- Our team reviews the information and contacts the operator or relevant authority in Champasak.
- We may contact you for more details.
- After repeated upheld complaints, a driver may be suspended from verified status on this site.
In an emergency
If you are in danger or injured, don't wait for an online complaint — get help right away:
- Police: 1191
- Ambulance: 1195
- Or go to the police station in central Pakse and ask your hotel to help.
(Please verify emergency numbers before you travel.)
Information is sample data — please verify before relying on it.